AirAsia moving to Terminal 4 at Singapore Changi Airport

AirAsia will relocate operations at Singapore Changi Airport from Terminal 1 to Terminal 4 effective 7 November 2017.


All AirAsia flights scheduled for that day will arrive at and depart from Terminal 4. Departing and arriving flight schedules will not be affected by the move.

Guests departing from Terminal 4 are advised to arrive 3 hours before departure to ensure sufficient time to move through the new terminal, while those arriving in Terminal 4 are advised to inform their loved ones of the change.

Guests can reach the terminal via taxi, private hire cars, bus and personal transportation. Those using MRT services will need to head to Terminal 2 arrival hall and take the free shuttle bus service that will ferry guests to Terminal 4. The shuttle bus will be available every 10 minutes for 24 hours a day, every day of the week.

AirAsia Singapore CEO Logan Velaitham said the move to the new state-of-the-art, fully-automated Terminal 4 for all flights departing and arriving in Singapore is in line with AirAsia’s vision of becoming a digital airline.

“This year, the focus in Singapore is to embrace Fast and Seamless Travel (FAST). We collaborated with Changi Airport Group (CAG) to automate and innovate our check-in and airport experience. When you fly out of Changi with us, expect a fully automated service with FAST from door to gate, which integrates seamlessly into our own innovations on mobile and web,” he said.

He added: “Our ground staff have been upskilled into brand ambassadors for the airline, to assist guests with last-minute value-add services at check-in, such as buying travel insurance, inflight wifi or upgrading to Hot Seats.”

At Terminal 4, AirAsia will deploy 19 check-in kiosks, 14 auto bag drop machines, two document check counters and two payment counters at Row 4, with group check-in services available at Row 5.

Guests will be able to check-in at home via web and mobile, print their bag tags at our self-service kiosks and drop their bags at the auto bag drop machines when they come to the airport, or proceed directly to the gate if they have no check-in baggage.

AirAsia flies between Cebu and Singapore every Monday, Wednesday, Friday and Sunday or four times weekly.

Keep up-to-date with the latest news regarding AirAsia’s move to Terminal 4 on Facebook (www.facebook.com/AirAsia) and Twitter (www.twitter.com/AirAsia).

For further information and assistance, please contact:

1. Ask AirAsia at www.airasia.com/ask
2. Send questions via online form at https://eform.airasia.com/
3. Live Chat (available on AskAirAsia when guests login using their AirAsia ID).